![]() On both systems we re-enabled Windows firewall and installed MS Security Essentials as a replacement for the Norton software, and have had zero issues since. In the end, the only thing that solved it for me was to uninstall Norton. I ran LiveUpdate to see if there was a newer version of the software, but being an OEM version I'm not sure if you can even get software updates with LU. There aren't a lot of configuration options in Norton, but I tried adding the View Client to firewall execptions, using the temporary intrusion detection disable feature, turning off identity protection, and just about anything else I had the option to disable. ![]() The only way to recover is to go into task manager and kill the wswc.exe process and then launch View and try again. rates antivirus, and they gave Windows Defender a high rating. If Norton eventually goes belly-up on Comcast, I will just use Windows Defender. It may be that Comcast is not providing Norton for NEW customers, but will let people who have it already still use it. When the user gets tired of waiting and tries to launch View again, nothing happens since the process is still running. My Norton is still functional, including scans and updates. To make matters even worse, when the dialog boxes disappear the View Client process (wswc.exe) continues to run. On very rare occasions it would actually work and you'd get a dekstop. ![]() Occasionally, after an extended wait, the second dialog box would show up, but even then after entering their network credentials the dialog box would disappear and rarely get to thepoint of showing the pool selection screen. We use two-factor auth (Verisign VIP) and when a user would launch the View client they would see the username and passcode prompt, but as soon as they would enter the VIP passcode and click OK, most times the dialog box would disappear and they would never get the second username/password dialog. ![]() I now have two users, both on Comcast and both who were running the Comcast-supplied version of Norton Security Suite, who were experiencing intermittent login issues, or who couldn't log in at all. Anyone else running into problems with the View client (5.1.0) and Norton Internet Security Suite? We're deploying View and have users testing connectivity from home. ![]()
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